Dontcom

"Most web design and development projects turn into clusterfucks. The problem is not unique to web-based client services. Advertising projects, graphic design jobs, architecture assignments, filmmaking, and pretty much every other professional creative service usually begins with smart, talented people shaking hands across a table, and ends in finger-pointing and regret—like a Country & Western love song."

Design management – Jeffrey Zeldman (via krislane)